State Farm® Insurance Agent Steve Roberts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Camille Wilkin
April 30, 2025
5
out of
5
rating by Camille Wilkin
"Working directly with Nancy. Great customer service, and get to know you personally. It’s what you want to see in a business. Overall great experience!"
We responded:
"Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with our team at State Farm Insurance. It’s our goal to provide excellent service and support to our clients, and we’re thrilled to hear that we met your expectations. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help! Thanks again for your trust in us!"
Marc Rold
April 26, 2025
5
out of
5
rating by Marc Rold
"Friendly, helpful, informative, providing good value and outstanding service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you found our team friendly and helpful. Providing informative and valuable service is our top priority, and it’s wonderful to know that we met your expectations. We appreciate your feedback and look forward to serving you again in the future!"
Allan Pierson
April 25, 2025
5
out of
5
rating by Allan Pierson
"Nancy was able to provide a quote with the coverage I needed at an acceptable rate"
We responded:
"Thank you for your positive feedback! We're glad to hear that Nancy was able to assist you in finding the coverage you needed at a rate that works for you. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We appreciate your business!"
Ellen Rogo
April 21, 2025
5
out of
5
rating by Ellen Rogo
"Steve Roberts and crew are awesome. He and his staff always take the time to help and explain things thoroughly. Everyone in the office follows through with the tasks they are asked to complete. The friendly atmosphere is a welcome change from our previous insurance agent."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Ree Mathis
April 11, 2025
5
out of
5
rating by Ree Mathis
"Nancy was so kind and thorough. She was very knowledgeable and answered all my questions."
We responded:
"Thank you so much for your kind words. We really appreciate it."
Stuart Havlicak
March 28, 2025
5
out of
5
rating by Stuart Havlicak
"I worked with Nancy Keetch. I called in because my rates changed on my car insurance out of the blue with progressive. We spoke and she had honest rates and I asked if I could come sit in office and finalize the paperwork. We also spoke about changing my homeowners bundle and she saved me so much money. Most importantly she was very kind and called me a few times sharing where things were and is one of the kindest agents I’ve met. Thank you Nancy for your outstanding services. You are such a bright human and an honest agent. I wish there were more humans like you out there. If I could rate you higher. I will recommend you to anybody who is shopping for vehicle/house insurance."
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear about your positive experience working with Nancy Keetch. It’s always our goal to provide exceptional service. Your kind words about her honesty, kindness, and dedication truly highlight what we strive for in our agency. We’re glad she could help you save money and keep you informed throughout the process. Recommendations like yours mean the world to us, and we appreciate you taking the time to share your experience. If you ever need assistance in the future, please don’t hesitate to reach out. Thank you once again for your trust and support!"
Jayne Chipman
March 25, 2025
5
out of
5
rating by Jayne Chipman
"We went to Steve Robert's office in order to review our insurance needs. Steve was very well informed on insurance products and how they could benefit us. Even though he introduced us to various improvements to our existing policies, he did not push us to make changes, nor did he require us to make any decisions immediately. We left his office feeling as if we had had a visit with a good friend who cared about our welfare. His office staff with whom we dealt were just as helpful and knowledgeable as Steve, and Nancy found a way to reduce the cost of one of my policies without reducing the coverage. I was glad for that."
We responded:
"Thank You for Your Kind Words! Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are thrilled to hear that you were satisfied with our service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We are always here to help! Thank you once again for your trust and support."
Jerry Castillo
March 13, 2025
5
out of
5
rating by Jerry Castillo
"Nancy Keetch = All-Star. Top notch service and communication. Very pleased with the service they provided my family and I."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you found our service exceptional and that we were able to assist you in finding the right coverage tailored to your needs."
Jennilee Clifford
March 5, 2025
5
out of
5
rating by Jennilee Clifford
"Great insurance agency. Been going here since 2005. They are thorough and easy to get ahold of when you have questions. Would highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Kirk Young
February 26, 2025
5
out of
5
rating by Kirk Young
"I have been with the Roberts agency since I moved to Pocatello 11 years ago. Steve, Amor and Jill are absolutely the nicest people to work with. Every concern has been handled professionally and with my interests in mind. I highly recommend this agency. I'm sad to see Jill leave for her new chapter but I am happy getting to work with Nancy who is a great new addition to the team."
We responded:
"Thank you so much for taking the time to share your positive review! We are absolutely thrilled to hear that you had such a fantastic experience and that our service left a lasting impression on you. Your kind words about our service and the attention to detail we put into creating an unforgettable experience mean the world to us. We are incredibly proud of the hard work and dedication our team puts in to ensure that every aspect of our offering is of the highest quality. We also appreciate your kind remarks about the organization and professionalism of our staff. We strive to go above and beyond to ensure that our customers have a seamless and enjoyable experience from start to finish. Knowing that we succeeded in providing you with a smooth and well-managed event makes all our efforts worthwhile. Once again, thank you for your positive review and for choosing us. We are truly grateful for your support, and we look forward to serving you again in the future. Wishing you all the best and many more incredible experiences!"
Darrell Buffaloe
February 14, 2025
5
out of
5
rating by Darrell Buffaloe
"Steve Roberts and Nancy Keetch were very helpful and professional in providing insurance for our new home. It is comforting to know they are there to support us."
We responded:
"Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback and are delighted to hear that you are satisfied with our services. we strive to provide the best possible service to all of our clients, and it's wonderful to know that our efforts have made a positive impact on your experience. Your trust in us is invaluable, and we are committed to continuing to meet your insurance needs with excellence and care."
E C P
December 5, 2024
5
out of
5
rating by E C P
"My friend received prompt, friendly, professional service, and he was able to sign up for the policy he needed in short order, hassle-free."
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that your friend had a good experience in our office. Our team works hard to provide the best experience possible, and your feedback truly motivates us. Thanks again for your support!""
Mary Gonzalez
September 7, 2024
4
out of
5
rating by Mary Gonzalez
"Friendly and caring professionals. Thanks you for great service."
We responded:
"Thank you so much for taking time to leave such a positive review. We truly appreciate your feedback. It is fantastic to hear that you had such a great experience with our office. We strive to provide the best possible service to our customers, and it is incredibly rewarding to know that we have met your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards that we have set. If there is anything we can assist you with, please don't hesitate to reach out. We are always here to help! Once again, thank you for your wonderful review. It means the world to us. We look forward to serving you again in the future!"
R C
June 24, 2024
5
out of
5
rating by R C
"Best quote in Pocatello. They got my renters & auto policy done very quickly and efficiently. It was a pleasure meeting Steve & Amor they were really nice people."
We responded:
"Thank you so much for taking the time to leave us a positive review on Google! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We make it a priority to ensure that every customer receives the highest level of quality and satisfaction, and your positive review reaffirms that we are on the right track. If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We are always here to help and look forward to serving you again in the future. Once again, thank you for your kind words and for choosing us. We truly appreciate your support."
Crystal Warner
April 15, 2024
5
out of
5
rating by Crystal Warner
"Amor was amazing help with an insurance claim when my car was wrecked into. I highly recommend State Farm with all your insurance needs. Great rates too!"
We responded:
"Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience. Our team strives to provide exceptional service and create memorable experiences for our valued customers like yourself. Your feedback means the world to us and serves as a great motivation for our team to continue delivering top-notch quality and exceptional customer service. We will definitely share your kind words with everyone involved, as it will undoubtedly put a smile on their faces. If there is anything else we can assist you with in the future, please do not hesitate to reach out."
Michael Nestor
April 7, 2024
5
out of
5
rating by Michael Nestor
"Steve Roberts State Farm Insurance Agency is the most responsive and professional insurance agency I have ever worked with. They respond almost immediately to any request in a friendly professional manner. I wish all companies were as good as this one."
We responded:
"Thank you so much for taking the time to write such a positive review! We are thrilled to hear that you had a great experience with us. It is always our goal to provide exceptional service and exceed our customers' expectations, so it is incredibly rewarding to know that we were able to meet your needs. Your kind words about our service to your insurance needs mean a lot to us, and we truly appreciate your support. We are committed to continuously improving and delivering the best possible experience to our customers, and reviews like yours serve as great motivation for our team. We will make sure to pass along your feedback to everyone involved, as it will surely brighten their day. Thank you once again for choosing and for sharing your positive experience with others. We look forward to serving you again in the future and providing you with even more reasons to be satisfied!"
Kelley Tillotson
March 6, 2024
5
out of
5
rating by Kelley Tillotson
"I recently had a hot water heater flood my basement. Steve Roberts was very attentive to my needs and actually called me weekly to see how the restoration was going. It took several months for the work to be completed, but he continued to check with me and made follow-up calls when needed. Thanks Steve!"
We responded:
"Thank you so much for taking time to leave such a positive review. We truly appreciate your kind words and feedback. It is fantastic to hear that you had such a great experience with our office. We strive to provide the best possible service to our customers, and it is incredibly rewarding to know that we have met your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards that we have set. If there is anything we can assist you with, please don't hesitate to reach out. We are always here to help! Once again, thank you for your wonderful review. It means the world to us. We look forward to serving you again in the future!"
8lilylily
January 17, 2024
5
out of
5
rating by 8lilylily
"First time I've ever made a homeowners claim. Steve was right on the ball and took great care me. Took a spill in the river and ruined my pricey camera. State Farm was quick and efficient settling my claim and replaced my camera with no hassle. Very refreshing!!"
We responded:
"Thank you very much for your kind words for our office and State Farm. We are glad to be of help at this time of loss. We are looking forward to being of service to you in the future."
Christopher Gilliam
June 4, 2023
5
out of
5
rating by Christopher Gilliam
"What a great place to get all your insurance needs in one place! Amazing service. Fast responses."
We responded:
"Thanks so much we really appreciate your kind words. We look forward to helping you with your insurance needs!"
Robert King
January 16, 2023
5
out of
5
rating by Robert King
"I recently switched insurance providers to State Farm. While searching and comparing I thought I would get a quote on line. I got a little lost in the process and Amor called me from Steve Roberts Agency. She was very knowledgeable and helpful and we went through the quote and then I liked being able to go into the office and review and finalize the change. I had been handling my former insurance always over the phone with someone different each time. I love this personal service. I can call or stop in and they know me. I met Steve also and I just enjoy a down home friendly office but professional at the same time I am pleased with their service"
We responded:
" Thank you so much for your kind words, Robert. We really appreciate you taking the time out to share your experience with us. We’re so happy you loved your experience and We’re so happy your visit went so smoothly. We’d love to continue providing great service to awesome customers like you. Thanks again!"
William Treasure
December 14, 2022
5
out of
5
rating by William Treasure
"I recently had to drop my insurance provider due to run-away prices. Fortunately, I checked into State Farm with Steve Roberts at the helm. I received individual, first-class assistance in reviewing my needs and comparing what State Farm could offer v. my former carrier. Steve's administrative assistant, Amor is a subject matter expert who helped me to make an informed decision in all aspects of the process. I am totally pleased with my State Farm experience thus far. Steve and Amor are "head and shoulders" above the competition. I spent 27 years with USAA and two years with Allstate, never made a single claim for home or auto, and rates continued to skyrocket. State Farm has provided me with better coverage for substantial savings. Close to $1,000.00 on home and just under $500.00 on auto. The best part of insuring with State Farm/Steve Roberts is I can reach them by phone, talk to them in person, and avoid call centers in third world countries."
We responded:
"Thank you so much for the kind words. We're very happy to hear that you had a great experience with our office. We are especially happy to read this review. It is indeed glowing. We really appreciate it. We continue to work hard to create great customer service."
Anna Grice
October 27, 2022
5
out of
5
rating by Anna Grice
"I love this family in State Farm. They are always helpful & there when you need anything. Plus, they will even go above and beyond to make sure you get the right help required for you. I recommend these lovely people to you. It's more than well worth it. Thank you for everything! I appreciated everything. I will miss you all too. Take care and God bless you in abundance!"
We responded:
"Thank you for the wonderful review! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Keith Allen
October 10, 2022
5
out of
5
rating by Keith Allen
"Great services in all areas"
We responded:
"Keith, thank you! We appreciate your trust in us to take care of your insurance policies."
Panda Poles
September 4, 2022
5
out of
5
rating by Panda Poles
"Steve Roberts’ office has always given me the most amazing, personal service. Jill, in particular always makes me feel fully supported. Anytime I’ve had a claim on my personal articles policy, they have had me taken care of in a day or two."
We responded:
"Thank you for the wonderful review! Jill is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Kristine Withem
June 29, 2022
5
out of
5
rating by Kristine Withem
"Always friendly, willing to be helpful and easy to talk to."
We responded:
"We love seeing reviews like this, Kristine! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"