State Farm® Insurance Agent Steve Roberts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mary Gonzalez
September 7, 2024
4
out of
5
rating by Mary Gonzalez
"Friendly and caring professionals. Thanks you for great service."
We responded:
"Thank you so much for taking time to leave such a positive review. We truly appreciate your feedback. It is fantastic to hear that you had such a great experience with our office. We strive to provide the best possible service to our customers, and it is incredibly rewarding to know that we have met your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards that we have set. If there is anything we can assist you with, please don't hesitate to reach out. We are always here to help! Once again, thank you for your wonderful review. It means the world to us. We look forward to serving you again in the future!"
R C
June 24, 2024
5
out of
5
rating by R C
"Best quote in Pocatello. They got my renters & auto policy done very quickly and efficiently. It was a pleasure meeting Steve & Amor they were really nice people."
We responded:
"Thank you so much for taking the time to leave us a positive review on Google! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We make it a priority to ensure that every customer receives the highest level of quality and satisfaction, and your positive review reaffirms that we are on the right track. If there is anything else we can assist you with or if you have any further feedback to share, please do not hesitate to reach out. We are always here to help and look forward to serving you again in the future. Once again, thank you for your kind words and for choosing us. We truly appreciate your support."
Crystal Warner
April 15, 2024
5
out of
5
rating by Crystal Warner
"Amor was amazing help with an insurance claim when my car was wrecked into. I highly recommend State Farm with all your insurance needs. Great rates too!"
We responded:
"Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience. Our team strives to provide exceptional service and create memorable experiences for our valued customers like yourself. Your feedback means the world to us and serves as a great motivation for our team to continue delivering top-notch quality and exceptional customer service. We will definitely share your kind words with everyone involved, as it will undoubtedly put a smile on their faces. If there is anything else we can assist you with in the future, please do not hesitate to reach out."
Michael Nestor
April 7, 2024
5
out of
5
rating by Michael Nestor
"Steve Roberts State Farm Insurance Agency is the most responsive and professional insurance agency I have ever worked with. They respond almost immediately to any request in a friendly professional manner. I wish all companies were as good as this one."
We responded:
"Thank you so much for taking the time to write such a positive review! We are thrilled to hear that you had a great experience with us. It is always our goal to provide exceptional service and exceed our customers' expectations, so it is incredibly rewarding to know that we were able to meet your needs. Your kind words about our service to your insurance needs mean a lot to us, and we truly appreciate your support. We are committed to continuously improving and delivering the best possible experience to our customers, and reviews like yours serve as great motivation for our team. We will make sure to pass along your feedback to everyone involved, as it will surely brighten their day. Thank you once again for choosing and for sharing your positive experience with others. We look forward to serving you again in the future and providing you with even more reasons to be satisfied!"
Kirk Young
March 27, 2024
5
out of
5
rating by Kirk Young
"I have been with the Roberts agency since I moved to Pocatello 11 years ago. Steve, Amor and Jill are absolutely the nicest people to work with. Every concern has been handled professionally and with my interests in mind. I highly recommend this agency."
We responded:
"Thank you so much for taking the time to share your positive review! We are absolutely thrilled to hear that you had such a fantastic experience and that our service left a lasting impression on you. Your kind words about our service and the attention to detail we put into creating an unforgettable experience mean the world to us. We are incredibly proud of the hard work and dedication our team puts in to ensure that every aspect of our offering is of the highest quality. We also appreciate your kind remarks about the organization and professionalism of our staff. We strive to go above and beyond to ensure that our customers have a seamless and enjoyable experience from start to finish. Knowing that we succeeded in providing you with a smooth and well-managed event makes all our efforts worthwhile. Once again, thank you for your positive review and for choosing us. We are truly grateful for your support, and we look forward to serving you again in the future. Wishing you all the best and many more incredible experiences!"
Kelley Tillotson
March 6, 2024
5
out of
5
rating by Kelley Tillotson
"I recently had a hot water heater flood my basement. Steve Roberts was very attentive to my needs and actually called me weekly to see how the restoration was going. It took several months for the work to be completed, but he continued to check with me and made follow-up calls when needed. Thanks Steve!"
We responded:
"Thank you so much for taking time to leave such a positive review. We truly appreciate your kind words and feedback. It is fantastic to hear that you had such a great experience with our office. We strive to provide the best possible service to our customers, and it is incredibly rewarding to know that we have met your expectations. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards that we have set. If there is anything we can assist you with, please don't hesitate to reach out. We are always here to help! Once again, thank you for your wonderful review. It means the world to us. We look forward to serving you again in the future!"
8lilylily
January 17, 2024
5
out of
5
rating by 8lilylily
"First time I've ever made a homeowners claim. Steve was right on the ball and took great care me. Took a spill in the river and ruined my pricey camera. State Farm was quick and efficient settling my claim and replaced my camera with no hassle. Very refreshing!!"
We responded:
"Thank you very much for your kind words for our office and State Farm. We are glad to be of help at this time of loss. We are looking forward to being of service to you in the future."
Christopher Gilliam
June 4, 2023
5
out of
5
rating by Christopher Gilliam
"What a great place to get all your insurance needs in one place! Amazing service. Fast responses."
We responded:
"Thanks so much we really appreciate your kind words. We look forward to helping you with your insurance needs!"
Robert King
January 16, 2023
5
out of
5
rating by Robert King
"I recently switched insurance providers to State Farm. While searching and comparing I thought I would get a quote on line. I got a little lost in the process and Amor called me from Steve Roberts Agency. She was very knowledgeable and helpful and we went through the quote and then I liked being able to go into the office and review and finalize the change. I had been handling my former insurance always over the phone with someone different each time. I love this personal service. I can call or stop in and they know me. I met Steve also and I just enjoy a down home friendly office but professional at the same time I am pleased with their service"
We responded:
" Thank you so much for your kind words, Robert. We really appreciate you taking the time out to share your experience with us. We’re so happy you loved your experience and We’re so happy your visit went so smoothly. We’d love to continue providing great service to awesome customers like you. Thanks again!"
William Treasure
December 14, 2022
5
out of
5
rating by William Treasure
"I recently had to drop my insurance provider due to run-away prices. Fortunately, I checked into State Farm with Steve Roberts at the helm. I received individual, first-class assistance in reviewing my needs and comparing what State Farm could offer v. my former carrier. Steve's administrative assistant, Amor is a subject matter expert who helped me to make an informed decision in all aspects of the process. I am totally pleased with my State Farm experience thus far. Steve and Amor are "head and shoulders" above the competition. I spent 27 years with USAA and two years with Allstate, never made a single claim for home or auto, and rates continued to skyrocket. State Farm has provided me with better coverage for substantial savings. Close to $1,000.00 on home and just under $500.00 on auto. The best part of insuring with State Farm/Steve Roberts is I can reach them by phone, talk to them in person, and avoid call centers in third world countries."
We responded:
"Thank you so much for the kind words. We're very happy to hear that you had a great experience with our office. We are especially happy to read this review. It is indeed glowing. We really appreciate it. We continue to work hard to create great customer service."
g a
October 27, 2022
5
out of
5
rating by g a
"I love this family in State Farm. They are always helpful & there when you need anything. Plus, they will even go above and beyond to make sure you get the right help required for you. I recommend these lovely people to you. It's more than well worth it. Thank you for everything! I appreciated everything. I will miss you all too. Take care and God bless you in abundance!"
We responded:
"Thank you for the wonderful review! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Keith Allen
October 10, 2022
5
out of
5
rating by Keith Allen
"Great services in all areas"
We responded:
"Keith, thank you! We appreciate your trust in us to take care of your insurance policies."
Panda Poles
September 4, 2022
5
out of
5
rating by Panda Poles
"Steve Roberts’ office has always given me the most amazing, personal service. Jill, in particular always makes me feel fully supported. Anytime I’ve had a claim on my personal articles policy, they have had me taken care of in a day or two."
We responded:
"Thank you for the wonderful review! Jill is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Kristine Withem
June 29, 2022
5
out of
5
rating by Kristine Withem
"Always friendly, willing to be helpful and easy to talk to."
We responded:
"We love seeing reviews like this, Kristine! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Eric DeGraaf
May 25, 2022
5
out of
5
rating by Eric DeGraaf
"I'm very happy with this insurance company. Jill and Amore are always so helpful and friendly!"
We responded:
"Thank you for the five-stars, Eric! Our office is here for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
Heather Warner
March 1, 2022
5
out of
5
rating by Heather Warner
"State farm always takes care of anything I need. They are always very responsive and great to deal with very helpful staff."
We responded:
"Thank you so much for your kind review. Glad we can serve you with your auto insurance needs and please let us know if there is anything we can do for you! Thanks!"
Jill Christensen
February 26, 2022
5
out of
5
rating by Jill Christensen
"Steve team is wonderful to work with. I had been working to solve an accident for months, I went into the office and Jill was able to have the issue resolved in under 2 day."
We responded:
"Jill thank you so much for your kind words we really appreciate helping you with your auto insurance and the claim. It has been a pleasure to work with you and please let us know if there is anything Steve Roberts or his office can do for you. Hope you are having a great day and a good weekend!"
Russell Baker
January 13, 2022
5
out of
5
rating by Russell Baker
"Great place to go for your insurance for everything you need"
We responded:
"Thank you so much for the kind review. It has been a pleasure to serve you with your auto insurance! Please let us know if there is anything Steve Roberts or the office can do for you!"
Susan Henderson
October 14, 2021
5
out of
5
rating by Susan Henderson
"Always great service."
We responded:
"Susan, thank you so much it has been a pleasure serving you with your car and home insurance. It was a pleasure seeing you yesterday and please let us know if you need anything from Steve Roberts or the office. Hope you are having a great day!"
Johnna Hill
October 13, 2021
5
out of
5
rating by Johnna Hill
"Great service, always helpful, I recommend using this office. They go above and beyond."
We responded:
"Joanna, it has been our pleasure to help you with your car insurance and now your homeowners insurance and glad we are able to provide the service you deserve. Please let us know if there is anything Steve Roberts or the team can help you with. Thanks again and have a great day!"
Tarryn Porath
April 23, 2021
5
out of
5
rating by Tarryn Porath
"Love this agency! Always a ensure interacting."
We responded:
"Thank you! We appreciate the kind review and look forward to being able to serve you in the future."
Teddy Nigro
February 18, 2020
5
out of
5
rating by Teddy Nigro
"I like all help got from them A1"
We responded:
"Thank you for your vote of confidence. We appreciate you business. We look forward to being of service in the future. Steve and team!"
Mike Mathews
August 10, 2019
1
out of
5
rating by Mike Mathews
"I've never given a bad review to anyone in my life but that changes today. We've been with Steve and State Farm for close to 40 years. Our Auto and our homeowners. I got a notice of "NONRENEWAL" today on my auto, just like that in caps. No call from Steve. No contact from his office. We will happily take our business and move on. I would give no star if it would post."
We responded:
"Mike, we received a message from the Company that they were taking action on your account. I called and spoke with an underwriter. I explained your tenure and some of the circumstances of your situation. He agreed that I should submit an appeal. I did submit an appeal. The Company denied the appeal. You got your notice on a Saturday. I did contact you on Monday. I regret the action taken. Please call our office for any further assistance."
Camille Schow
January 31, 2019
5
out of
5
rating by Camille Schow
"Always great and friendly service!! Thanks Steve and staff"
brad
February 7, 2018
1
out of
5
rating by brad
"Words cannot describe the level of disappointment I have in the level of incompetence State Farm has shown. Over the course of my business dealings with State Farm it seemed that if there was an opportunity to screw up my coverage it was taken. A couple examples: They dropped the wrong insurance policy so that I had a policy on a car I no longer owned and no insurance on my daily driver. They either never signed me up for full coverage when I wanted it or dropped it to liability at some point without letting me know. Heed my warning and stay away from state farm. I guess the one nice thing is that when you call them during business hours a human will pick up... which is great because you will be calling them all the time to try and fix their mistakes."